Short Let Property Management

Terms and Conditions

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BBG Consulting Limited Booking Terms

These booking terms apply to any booking of a holiday property that you make with BBG Consulting Limited, a company registered in England and Wales with company number 07900444, whose registered office is at Ground Floor, Southon House, Station Approach, Edenbridge, Kent TN8 5LP trading as Blaxland Breaks (BB), as agents for the owner of holiday property (the Owner).

Please ensure that you read and understand these booking terms fully and understand them before placing a booking. If anything is unclear, please do contact us so that any misunderstandings can be avoided.

By placing a booking for a holiday home through us, you confirm that you accept these booking terms and agree to comply with them.

1. Booking a Holiday Property

1.1 You may book to rent a holiday property in advance through our website. Please note that any booking request taken via our website is not a confirmed booking until we have contacted you, received payment in accordance with a payment schedule and confirmed receipt of payment and the length of stay in writing.

1.2 If you place a booking to rent a holiday property and payment has been made and confirmed by us, you (on behalf of all the members of your party) are entering into a contract with the Owner. BB acts as an agent for the Owner and we are responsible for the administration of your booking but we do this on behalf of the Owner.

1.3 You must be at least 24 years of age to place a booking with us.

1.4 We reserve the right to refuse any booking.

1.5 A booking is personal to the person placing the booking.

1.6 The contract binds you and all the members of your party. You are responsible for ensuring that all members of your party agree to and abide by these booking terms. If you (or any member of your party) fails to comply with these booking terms, this may lead to the termination of the contract for your stay at the holiday property and the loss of booking of the holiday property.

1.7 The holiday property must only be used for the purpose of a holiday by the person placing the booking and their party. The holiday property may not be used for any other purpose and it may only be used for the period booked and confirmed in the booking confirmation.

1.8 These booking terms give you the right to stay at the property subject to these terms for the period specified in the booking confirmation. These terms are not intended to create the relationship of landlord and tenant between the you and us or you and the Owner or give you any entitlement to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure.

2. Prices, Deposits and Payment Terms

2.1 Once you have paid the price in full and we have confirmed your booking, the contract is binding between you and the Owner.

2.2 When you place a provisional booking to reserve the holiday property, a deposit of 30% of the price for the property for the relevant period is payable. You will need to pay the balance of the cost of the holiday property no later than 12 weeks before the start day for your holiday.

2.3 If you place a booking for a holiday property less than 12 weeks before the date your booking of the holiday property is due to start, you will need to pay the full amount at the time you place your booking.

2.4 You can pay for your holiday by bank transfer.

2.5 If the full balance has not been paid when it is due as specified in our email to you we reserve the right to cancel the booking and recover any losses or costs we suffer as a result of this. We will be entitled to retain the deposit but will return any sums we are holding in excess of this amount.

2.6 When we send booking confirmation emails on receipt of your booking deposit or receipt of payment(s) of the balance of the cost of the holiday property, it is your responsibility to check the information in the email is correct as it may not be possible to make changes at a later date.

3. Our right to cancel and alter arrangements

3.1 The contract for the booking of the holiday property is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available because of events outside our control or the control of the Owner, the booking may need to be cancelled or altered.

3.2 BB also reserves the right to cancel or alter arrangements relating to your booking of a holiday property before or during your stay at the holiday property:

3.2.1 if there is a change in circumstances which is beyond our reasonable control; or

3.2.2 if, in our reasonable opinion or in the reasonable opinion of the Owner, it is necessary to carry our urgent and/or essential remedial or refurbishment works at the holiday property.

3.3 if we do have to cancel a booking for a holiday property, we will, as far as it is reasonably practical, offer you an alternative holiday property in the same price category or in a lower price category. If you accept this and the price is lower, we will reimburse any difference in the cost to you promptly.

3.4 If we are not able to offer an alternative holiday property or you do not want to accept this or to move your booking to any alternative date, we will return the sums you have already paid. We will not be responsible for any other loss or costs which you suffer for the cancellation or alteration if it arises from circumstances outside our reasonable control and/or the reasonable control of the Owner.

4 Cancellation by you

4.1 If you need to cancel a booking or you need to cut your holiday short, please notify our office immediately by telephone and then in writing (which may be email).

4.2 All booking deposits paid to BB are non-refundable and you will be liable for the full cost of the holiday if a cancellation occurs unless you notify BB at its booking office as follows.

4.2.1 If you cancel, more than 12 weeks before the start date for your holiday, you will forfeit your booking deposit and the booking fee only.

4.2.2 If you cancel, less than 12 weeks before the start date for your holiday then the amount we return to you will depend upon whether it is possible for BB to re-let the property.

4.2.3 If we are able to re-let the property, we are entitled to keep the booking deposit but the balance you have paid will be returned to you.

4.2.4 If the holiday property is not re-let, you will forfeit the full cost of the holiday including the booking deposit.

4.3 Where we refund any sums to you, we will return the relevant amount to you as soon as reasonably practical by the same method as you made the payment, unless we agree otherwise with you in writing.

5. Cancellations due to government public health measures

5.1 If you cancel your booking because of UK government public health measures that mean you are not allowed to travel or you are prevented from using your booking, you may choose to do one of the following.

5.1.1 Transfer you booking to a later date (subject to the availability of the holiday property) free of any administration charges. If there is any difference in price for the new booking, you will need to pay BB the difference if the price for the new booking is higher or, if the price is lower, we will return the difference in the cost to you.

5.1.2 Obtain a refund in full of the amounts already paid by you for the booking.

5.2 If you have to cut short your stay because of UK government public health measures, you will be entitled to a pro rata refund of the cost of the holiday property (including any extras) paid by you for the booking.

5.3 You should contact us as soon as possible if you become aware that your booking will be affected by UK government public health measures so that we can discuss the options set out in clause 5.1 with you.

6. Insurance

We recommended that you take out comprehensive travel insurance to cover any cancellations. If you do not do so, you accept that you are responsible for any loss or cost that you may suffer or incur because of the cancellation

7. Fuel and use of Utilities

7.1 Unless otherwise stated in the booking confirmation, the price for the holiday property will include all charges for water, gas, electricity and oil.

7.2 You must comply with the relevant instructions at the holiday property about use of the appropriate fuel for open fire or stoves. Any damage caused as a result of you using any other fuel will be charged to you.

8. Use of the Holiday Property

8.1 The number of people staying at the holiday property must not exceed the number stated in the property listing unless you have agreed otherwise by prior arrangement with BB. If BB do agree that you can have additional people staying at the holiday property, BB reserves the right to make additional charges. If you, do not pay any additional charges, BB and the Owners reserve the right to refuse admittance to the holiday property.

8.2 The use of holiday property and amenities, where offered, such as swimming pools, rowing boats, beach huts, climbing frames, trampolines etc. is entirely at your own risk and at the risk of your party. Our responsibility for any loss, damage or injury is limited as provided in clause 15 below.

8.3 We and/or the Owners reserve the right to refuse or cancel any bookings from parties that may in their reasonable opinion be unsuitable for the holiday property concerned.

8.4 You and your party must not use the holiday property or allow it to be used in way that will be considered to cause nuisance or which annoys any neighbours or which is dangerous or illegal.

8.5 You and your party must comply with any reasonable regulations relating to the holiday property and its use which have been notified to you in writing. These may be in the welcome folder in at the holiday property: examples would be local conditions relating to parking, recycling, waste disposal etc.

8.6 We do not allow sleeping in tents or motor vehicles adjacent to the holiday property. You must not re-let or sublet the holiday property even free of charge.

8.7 If you or a member of your party wishes to hold any function or celebrations at the holiday property for numbers in excess of those included in the booking, you must obtain BB’s written permission in advance. If BB do agree to this, an additional charge may be made.

8.8 BB reserves the right to ask you and your party to leave the holiday property (without paying any compensation) if we or the Owner regard this as necessary if you or your party are in serious breach of these booking terms or your behaviour or that of your party may endanger the holiday property or the safety of others.

8.9 If we or the Owner receive any complaints of anti-social behaviour or there are unreasonable breakages or damage to the holiday property or items located there or smoking restrictions are not observed, BB will notify you and give you an opportunity to rectify the issue. Failure by you to do so, will entitle BB to end the contract for your stay at the holiday property and ask you and your party to leave. To do so shall entitle BB to terminate the agreement and in such circumstances you and your party will not be entitled to any compensation.

9. Security Deposit and Loss and Damage to the Holiday Property

9.1 In addition to the cost of your holiday, BB will require a refundable security deposit which may be used to cover the cost of breakages or extra cleaning, if required. When you place a booking, you will be required to provide a security deposit which will be taken when you pay for the holiday or pay the balance of holiday if the full amount is not payable, when you place your initial booking.

9.2 The security deposit will be returned to you by the same method by which it was taken within 14 days of the end of your holiday, less the cost of any damages or breakages.

9.3 It is your responsibility to ensure that the accommodation, furniture, fixtures, fittings and items at the holiday property are left in the same state of cleanliness and order as you found it at the start of the holiday. BB reserves the right to make a charge for any extra cleaning necessary because of a failure by you or any member of your party to comply with this requirement.

9.4 You will be responsible for serious loss or damage which occurs to the holiday property or its contents because of any negligence caused by you, other members of the party and any other attendees during the stay and you will be responsible for paying appropriate compensation for any loss and damage.

10. Arrival and Departure Times

10.1 The arrival and departure times notified to you form part of these booking terms and you must abide by them. The arrival time will be as stated in the instructions which will be sent to you 24-36 hours prior to arrival.

11. Keys

You will be provided with a set of keys to the holiday property on the first day of your stay at the holiday property and these must be returned to us or in accordance with the relevant instructions on the last day of your stay or the date you depart from the holiday property, if that is earlier. If you fail to do this, we will charge you for the cost of a replacement set of keys.

12. Pets

12.1 If a holiday property allows pets, you may bring up to the number of pets specified. It is your responsibility to ensure that the pet is not allowed to go on any furniture and beds and under proper control.

12.2 We reserve the right to make additional charges for cleaning if this is necessary as a result of a pet staying at the holiday property.

12.3 You must not leave dogs alone at the holiday property at any time. It is your responsibility as the pet owner to remove any evidence that your pet was staying at the property and to leave the property in a suitable condition for guests visiting after you.

12.4 You need to be aware that some popular beaches do not allow dogs in the summer months.

13. Smoking

Smoking and illegal drugs are not permitted at the holiday property. You and each member of your party agree not to smoke inside the holiday property.

14. Our right of access to the Holiday Property

14.1 We and or the Owner or anyone authorised by us will have the right to enter the holiday property to inspect the state of the holiday property during your stay or to undertake essential repairs or maintenance. Usually, we will contact you to make an appointment to do this except in an emergency when we may require immediate access.

14.2 There is no need for you to stay in if we, the Owner or anyone acting with our authority needs to access the holiday property unless we have asked you to be present.

15. Our Responsibilities and Responsibilities of the Owner

15.1 Our liability to you and to those in your party is limited to direct loss up to the amount paid by you for your booking, except that this does not apply to our liability for:

15.1.1 death or personal injury caused by our negligence;

15.1.2 fraud or fraudulent misrepresentation on our part or the part of the Owner; or

15.1.3 any other liability which may not be excluded or limited as a matter of law.

15.2 We shall not be liable to you at all for any loss that is not foreseeable or for any indirect or consequential loss, whether caused by negligence, breach of contract or otherwise.

15.3 Subject to clauses 15.1 and 15.2, neither we or the Owner can be held responsible for loss or damage to any property of you or your party or for injury to you or members of your party during your stay at the holiday property, except to the extent that such loss or injury is caused by our negligence or the negligence of the Owner.

15.4 BB cannot accept liability for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions or the Owner’s negligence resulting in loss, injury or accident.

15.5 You agree to compensate us in full for any liabilities, damages, claims, costs, losses (whether direct or indirect, including loss of profits) and expenses which are incurred or paid by us or the Owner which results from:

15.5.1 the use or occupation of the holiday property by you, your party or any person for whom you are responsible for in breach of these booking terms or result from your; or

15.5.2 their negligence or deliberate actions in breach of these booking terms or breach of any laws or regulations which apply to the holiday property or the location.

16. Information about Holiday Properties and Availability

16.1 BB takes all reasonable care to ensure the accuracy of the published description of the holiday property. All information is given in good faith and is believed to be correct at the time of publication, but we cannot be held responsible for changes beyond our reasonable control which come to light or are made known to us after the publication of this information.

16.2 Where we advertise properties as non- smoking or no pets as instructed by the Owner, we cannot guarantee the fact. BBs description of a property shows the amenities available in that property but generally does not state what is not in that property.

16.3 Please be aware that if a property is advertised as having an enclosed garden, this does not necessarily mean a secure garden but may be enclosed by hedging or open style fencing.

17. Complaints

17.1 If you are dissatisfied with the accommodation at the holiday property, please contact BB or the cottage owner immediately so that an investigation can be carried out and we and/or the Owner can take any action which we consider necessary to remedy the matter. Any compliant must be made during the holiday.

17.2 In relation to bookings of the holiday property, BB is acting as an agent for the Owner and cannot accept any liability to you for damage to your property or personal possessions at the holiday accommodation.

17.3 Any assistance provided in resolving a complaint in relation to your booking is provided on a goodwill basis and in our capacity as agent only.

18. Data Protection

18.1 In order to process a booking we require certain personal details from you, for example names and addresses of party members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect any party members holiday arrangements. We may be required to pass on your personal details to individuals and organisations (for example the Owner(s) or key holders), in order that your holiday rental and any travel-related services (if any) may be provided. We will process and store your personal details for the purposes or own administration, market analyses and operational reviews. Where we collect, use, process and store personal data will we do so in accordance with the Data Protection Act 2018 and the General Data Protection Regulation ((EU) 2016/679) (the Data Protection Legislation)

18.2 If you give us your consent, we will also store and use your personal details for future marketing purposes (for example, sending you brochures, emails or details of promotions and offers which we feels may be of interest to you). All such information will be kept secure and only shared with others if you have given your consent and there is an agreement in place with the third party to ensure that their use of your details will be processed and stored in accordance the Data Protection Legislation.

18.3 Our Data Privacy Policy sets out the rights you have in relation to your personal data.

19. Amendment of these booking terms

We reserve the right to make reasonable amendments or additions to these booking terms without notice but will provide you with a copy of the updated terms by email.

20. Governing Law

These booking terms are governed by English law you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in in either the Northern Irish or the English courts.